WhatsApp door · PRIVACY
What this door keeps. What it does not.
We retain only a protected contact identifier, your onboarding choices, consent status, and basic message-delivery records — not the text of your WhatsApp messages. Reply STOP at any time to opt out.
We keep
Four things. Not the thread.
A protected contact identifier
Enough to know this WhatsApp number is in the thread. Not your address book.
Onboarding choices
Which seat you picked — Student, Peer, Volunteer, or already on MAUNi — and which campus you named here.
Consent status
Whether you replied YES, and whether you later replied STOP.
Delivery records
Basic message-delivery records so the door can reply. Not a transcript.
We do not keep
Do not send these here.
- The text of your WhatsApp messages
- Medical records, diagnoses, or treatment notes
- Addresses, client names, or identifiable case details
- Images, documents, voice notes, video, or location
For privacy, this door cannot accept images, documents, voice notes, video, or location sharing. Send a short text without names, addresses, medical records, or other sensitive information.
Urgent
Not a crisis service.
London Recovery Coaching is not an emergency or crisis service. If you or someone else is in danger, call 999 or go to A&E now. If you need urgent mental-health help but it is not an emergency, use NHS 111 online or call 111 and select the mental-health option. Contact a trusted person who can stay with you while you get help.
A person
HUMAN is a request, not a hotline.
Your request for human support is recorded for the team to review. This inbox is not continuously monitored and is not an emergency service. You can also email david@uact.org.za.
You have been opted out of MAUNi WhatsApp onboarding. No further automated reply will be sent unless you message START.
WhatsApp commands
Short replies. No sensitive details.
Do not send medical records, diagnoses, addresses, client names, images, or voice notes. Reply HUMAN for a person — this inbox is not continuously monitored.
- STARTBegin or restart onboarding
- YESConsent and continue
- 1 / 2 / 3 / 4Student · Peer · Volunteer · Already on MAUNi
- HUMANRequest a person. This inbox is not continuously monitored.
- PRIVACYRead what we keep — not the text of your messages
- LOGINLink this number if it is already verified
- MENUSee options again, or request a new activation code
- STOPOpt out. No further automated reply until you send START
A person: david@uact.org.za. Emergencies: 999 or A&E. Privacy.